Be-IQ Solutions Limited will be the data controller for the data that you provide us or we collect in relation to the provision of our services to you. We respect your privacy and protecting your information is paramount. We want you to be informed and empowered with respect to your privacy when you use our services. Please read this Privacy Notice carefully before using our app or registering to use our services. Together with our Terms and Cookies Policy, this Privacy Notice sets out our views and practices regarding your personal data and how we collect, process and treat it.
By using the app and service you are accepting and consenting to the practices described in this Privacy Notice. The data controller of your information is Be-IQ Solutions Limited of 86-90 Paul Street, London, United Kingdom, EC2A 4NE (from now on in this policy referred to as Be-IQ, we or us).
Whilst using the app we collect and process information which:
In using the app and completing the games and tests within, the information you give us may include:
Information we collect on you based upon your use of the app may include:
We use the information and responses we hold on you in the following ways:
The app is only for use of adults over the age of 18. We do not knowingly collect information on children. If we have collected personal information on a child, please contact us immediately so we can remove this information without undue delay.
In this Section, we have summarised the rights that you have under General Data Protection Regulation. Some of the rights are complex, and not all of the details have been included in our summaries. There is more information available on the regulator’s website – www.ico.org.uk and we recommend that you read the relevant laws and guidance from the ICO for a full explanation of these rights.
Your principal rights under General Data Protection Regulation are:
You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee (£10).
We deliver our service by using software and a database which are licensed to us by a group company. All data that you provide to us when you use our services will be incorporated into that database and aggregated with the data already in that database, collected by us and collected by other group companies. It is the collection and aggregation of this data which allows us to provide the services that we do.
We may need to share your data with our service providers if there are any problems with your use of the service or to ensure the smooth provision to you of the products, services and information you request.
We will never provide any of your private data to any third party outside of our group or those service providers without your explicit agreement and permission to do so.
For the app to provide a swift and secure service, our servers and systems are maintained with Amazon Web Services Inc. Amazon Web Services Inc does not have access to any of your personal information, unless we specifically ask them to implement significant system changes. Amazon Web Services Inc are responsible for providing a backup of the software and database. The backup can only be accessed by an authorised member of our group.F
For monitoring and maintaining the security and uptime of our service we use Claranet Ltd. Claranet do not have added to any of your personal information. Claranet Ltd are responsible for monitoring and maintaining the uptime and security of our network infrastructure.
We make sure that we have appropriate legal bases on which to collect, use and share data about you. If you have any questions about the lawful bases upon which we collect and use your personal data, you can contact our Data Protection Officer.
Our lawful bases may include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (such as delivering our core services to you) and our own legitimate interests or those of our group in developing the database that allows us to deliver our service to you.
Be-IQ Solutions Limited is committed to handling your personal information with high standards of information security. We use computer safeguards such as firewalls and data encryption and we authorise access to personal information only for those employees who require it to fulfil their job responsibilities.
At Be-IQ Solutions Limited we have also ensured that all employees have sufficient information security training and have a media handling policy which help maintain, enforce and communicate best practices surrounding media handling throughout the business.
All information you provide to us is stored on our secure servers.
We do our best to protect your personal data, but we cannot guarantee the security of your data during transmission to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, loss or damage.
We only process your information within the UK and European Economic Area (EEA). If we or our service providers transfer personal data outside of the UK or EEA, we always require that appropriate safeguards are in place to protect the information when it is processed.
While your account remains active, we keep your information to ensure the ongoing delivery of the service to you.
While you are a customer of ours, we will only retain your information for as long as is necessary for those purposes.
After termination of your account, we may continue to use anonymised data (which does not identify individual users) which is aggregated with anonymised data of other users. We use this aggregated anonymised data for data analysis, profiling and research purposes, for example to gain insights about our users. We may also keep your email address to ensure that you no longer receive any communications from us as well as your name, date of birth and latest address for fraud prevention purposes and for the exercise or defence of a legal claim.
We take any complaints about our collection and use of personal information very seriously.
If you think that our collection or use of personal information is unfair, misleading or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.
To make a complaint, please contact Neil Bage via email (mike.free@beiq.com).
Alternatively, you can make a complaint to the Information Commissioner’s Office:
By Post:
Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
By Website: Click Here
By Email: Click Here
By Phone: 0303 123 1113 (Local rate) or 01625 545 745 (National rate)
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.